Client Success Strategist

Location: Greenville, SC

Experience: 3+ years

As a Client Success Strategist, you will regularly interact with clients each week, form relationships, and be instrumental in co-creating the strategies that will help them achieve important results for their brands. You will become a trusted partner to them, delivering agency work that helps each client succeed, while building relationships that may ultimately turn into long-term friendships.

In The Short Term, You Will:

• Get introduced to our clients, what we do for them, and the process of how we deliver creative work in each team
• Translate client needs into specific creative project briefs, identifying the specific goal(s) of the project, budget, and timeline to hand off to our agency Project Manager (a separate role).
• Pitching new ideas you discover as you ask the most important questions 
• Manage the big-picture execution of the brand strategies - are we successful in that strategy? If not, what needs to change?

In The Long Term, You Will:

• You will act in support of the strategic sales effort in onboarding new clients, being part of the initial discovery and strategy-writing process.
• You'll lead brainstorming and strategy sessions with your clients to come up with creative solutions to their business challenges.
• You'll be responsible for the growth of specific client relationships by delivering agency work that helps each client succeed while building long-term client-to-agency trust. 
• They also serve clients, communicate proactively, address any problems that may arise, and develop close relationships with clients, with a view to maintaining high retention and new business referral rates.
  
  

Qualifications:

• You are a people person who loves to help and educate others
• You love problem solving and know how to ask good questions to mine out what's important to others
• You know how to effectively communicate details and deliverables with care
• You have a knack for writing 
• You have 3-5 years of experience in a client service role (for the Sr. Client Success Strategist level, you'll have already had several years of marketing agency experience across several different clients)

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